Delivery

Failed Delivery Attempts

We will not accept responsibility for packages which are returned to us due to insufficient /incorrect address information. Additional shipping fees will be due for re-sending any order(s). This must be paid in advance of shipment. We will not accept responsibility for items being delivered to the incorrect location due to insufficient/incorrect address information being provided to us.

We will not accept responsibility for the breakage/damage of any of our products that may occur during transit. Ahmed Design ensures that all products are packaged to safeguard protection during the delivery process.

We cannot accept responsibility for the loss of any of our items/parcels during transit due to a fault of a third party service provider (the courier). However, we will assist the customer in liaising with the relevant courier party, to investigate a reported loss and pursue the appropriate channels until the matter is resolved.

If a delivery attempt is deliberately rejected by the customer with refusal to sign for a parcel which was sent following a confirmed order, with the customer thereafter requesting a refund after the goods have already been sent, the initial shipping fees incurred by us and any courier charges incurred for returning the parcel to our address will be deducted from the total refund value. All our items are made to order/ tailor made and we will only return 20% of your order value.

After receiving delivery confirmation for the selected method of delivery, we will not be held responsible for any missing parcel disputes. Parcels will only be held at the courier depot for up to 2-3 days (time frame will vary with each Country according to courier policies in any given country). Parcel Delivery Company will make several attempts to contact the customer via telephone and email in order to try to arrange a suitable delivery time. If delivery to a neighbour is not possible, the parcel will be returned to our address with a charge applied by Courier Firm. An invoice will be sent to the customer in such circumstances and goods will be dispatched once all outstanding payments are complete.